1. Agreement and parties
These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and Ben Carkaxhia operating AEGIS OS ("AEGIS OS", "we", "us").
By creating an account or using the platform you confirm you have read, understood, and agree to these Terms. If you are accepting on behalf of an organisation, you warrant you have authority to bind that organisation.
2. The service
AEGIS OS provides an AI Operating System ("Platform") comprising:
- 8 specialised AI agents accessible via web, Standalone Omni, AEGIS Guardian, Telegram, WhatsApp, email, and enterprise connector paths where enabled
- Governed vigilance surfaces including Catch Ledger, Radar, source-aware CRM/document views, scheduling, and workflow tools
- Analytics, audit logging, approval gates, and reporting capabilities
- Team collaboration, SAML/RBAC, and private deployment options where included in the relevant plan or pilot agreement
We reserve the right to modify, enhance, or discontinue features with reasonable notice. Material changes to paid features will be communicated at least 14 days in advance.
3. Accounts and access
3.1 Registration
You must provide accurate, complete information when registering. You are responsible for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
3.2 Acceptable use
You agree not to use the Platform to:
- Violate any applicable law or regulation
- Generate content that is illegal, harmful, discriminatory, or deceptive
- Attempt to circumvent, bypass, or reverse-engineer the Platform
- Use the Platform to train competing AI systems without our written consent
- Send unsolicited commercial communications (spam) through integrations
- Process special-category personal data (health, biometric, etc.) without explicit prior agreement
3.3 Fair use
Each subscription tier includes defined usage allowances. Excessive usage that materially degrades service for other customers may result in temporary throttling or account review.
4. AI usage — important disclosures
AI outputs are not professional advice. AEGIS OS agents provide decision support. They are not qualified legal, financial, medical, or professional advisors. You remain responsible for all business decisions made using AI-generated outputs.
- AI agents may occasionally generate inaccurate, incomplete, or outdated information ("hallucinations")
- Always verify AI outputs before acting on them in high-stakes situations
- AI responses are generated by governed model routes that may use third-party LLM providers such as Groq, Google Gemini, and OpenRouter where permitted by plan and policy — see our Privacy Policy for details
- We do not use your data to train external AI models
- Agent personalities are configured by you and represent your company, not AEGIS OS
5. Data ownership and processing
5.1 Your data
You retain full ownership of all data you input into the Platform, including messages, tasks, company information, and agent configurations. We process your data solely to provide the service.
5.2 Data Processing Agreement (DPA)
Where GDPR applies, these Terms incorporate our Data Processing Agreement. As a Data Processor, we:
- Process personal data only on your documented instructions
- Implement appropriate technical and organisational security measures
- Assist you in fulfilling data subject rights requests
- Delete or return active AEGIS tenant data upon verified account deletion or contract termination, subject to legal retention, backup retention, and legal-hold limits
- Notify you within 72 hours of becoming aware of a personal data breach
- Maintain records of processing activities
You act as Data Controller for personal data you input about your customers, employees, or contacts. We act as Data Processor on your behalf.
5.3 Tenant isolation
Each customer's data is stored in an isolated database schema. No customer can access another customer's data. Our employees access customer data only when necessary to provide support and only with appropriate access controls.
6. Subscription, payment and cancellation
6.1 Free trial
New accounts receive a 14-day free trial. No payment card is required for the trial. At the end of the trial, the account is restricted to Free tier features unless you upgrade.
6.2 Paid subscriptions
Paid subscriptions are billed monthly in advance via Stripe. Prices are shown in EUR. You authorise Stripe to charge your payment method on the billing date each month.
6.3 Cancellation and refunds
You may cancel your subscription at any time from Settings → Subscription. Cancellation takes effect at the end of your current billing period — you retain access until then. We do not provide pro-rata refunds for partial billing periods, except where required by applicable consumer protection law in your jurisdiction.
6.4 Price changes
We will provide at least 30 days' notice of price increases. Continued use after the effective date constitutes acceptance of the new price.
7. Intellectual property
AEGIS OS and all associated software, branding, and documentation are owned by Ben Carkaxhia. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for the duration of your subscription.
Your data, your Company Mission content, and outputs generated by your agents from your inputs remain your intellectual property.
8. Availability and SLA
We target 99.5% monthly uptime for paid tiers. Scheduled maintenance will be announced at least 24 hours in advance. We are not liable for downtime caused by third-party providers (Groq, Telegram, WhatsApp, Stripe) or events outside our reasonable control.
9. Limitation of liability
To the maximum extent permitted by applicable law:
- Our total aggregate liability for any claim arising from these Terms or your use of the Platform shall not exceed the fees you paid in the 3 months preceding the claim
- We are not liable for indirect, incidental, or consequential losses, including lost profits, even if advised of the possibility
- Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law
10. Termination and account deletion
Either party may terminate at any time. We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law. You may request account deletion from Settings. Account deletion is scheduled with a 30-day cancellation window; if it is not cancelled, active AEGIS tenant data is erased and the result is verified. Backups, legal holds, billing records, provider logs, and external systems follow the retention rules in our Privacy Policy and applicable law.
11. Governing law and disputes
These Terms are governed by the laws of the Republic of Albania. Albania has adopted comprehensive data protection legislation aligned with the GDPR. For EU/EEA customers, mandatory consumer protection provisions of your country of residence also apply.
We encourage resolving disputes informally first — contact [email protected]. If that fails, disputes will be submitted to the courts of competent jurisdiction in Albania, except where mandatory local law provides otherwise.
12. Changes to these Terms
We will notify you of material changes via email at least 14 days before they take effect. The "Last updated" date above reflects the most recent revision. Continued use after the effective date constitutes acceptance.
13. Contact
Questions about these Terms: [email protected]
Privacy questions: [email protected]